Islamabad (WNAM Report): In a bid to enhance customer satisfaction and trust, Chairman and Director General of Pakistan Post, Mr. Sami Khan, has directed all Regional Postmasters General to prioritize postal complaints and resolve them within 24 hours.¹
This move aims to improve the overall service quality and gain the confidence of both individual and bulk users. Mr. Khan emphasized the importance of efficient complaint resolution in fostering a positive image of Pakistan Post.
Moreover, Pakistan Post is exploring innovative measures to boost postal revenue in the future. This proactive approach demonstrates the organization’s commitment to adapting to changing market demands and enhancing its services.
By streamlining complaint resolution and focusing on revenue growth, Pakistan Post is poised to strengthen its position as a reliable and customer-centric service provider.
