WNAM REPORT: In recent years, Uzbekistan has undertaken large-scale reforms aimed at transforming its public administration and civil service systems. The primary goal has been to build an efficient, transparent, and citizen-oriented governance model.
The progress and potential achieved in this area will be showcased at the UN Public Service Forum, to be held in Samarkand in June 2025. This will be the first time Uzbekistan hosts this prestigious forum, which reflects the strong and growing cooperation between the UN and Uzbekistan in the field of public service.
The UN Public Service Forum is significant for its focus on enhancing the capabilities of the public sector in achieving the Sustainable Development Goals (SDGs), strengthening human capital, and advancing technological potential. The event is expected to bring together high-ranking public officials, representatives of international and regional organizations, civil society, academia, companies, and innovation leaders from around the world.
We express our gratitude and pride in participating in this important event, which we consider a key platform for advancing global dialogue and innovation in public service. Under the auspices of the UN, the forum will not only promote innovation in governance but also foster closer international cooperation and experience-sharing among nations.
Why Uzbekistan?
In any country, targeted and sustained reforms are critical to ensuring long-term development. Under the leadership of President Shavkat Mirziyoyev, Uzbekistan has embarked on a path of systemic reforms across all sectors, with the overarching goal of building a “New Uzbekistan.” From the very first days of his tenure, the President prioritized improving the organization of public institutions and developing the civil service. Structural problems in the civil service system were acknowledged at the highest levels, and the need to align it with modern standards became a national agenda.
The transformation of public service in Uzbekistan was guided by the principle: “The state should serve the people, not the other way around.” The notion that “The government is the servant of the people” underscores the importance of listening to citizens, understanding their needs, and striving to meet them to the fullest. The principle of “For the dignity, happiness, and satisfaction of the individual!” has become a constitutional, legal, and institutional cornerstone of public service in Uzbekistan.
As a result, platforms such as the Virtual Reception Office and People’s Receptions were established by the President, allowing every citizen to directly address their concerns to the country’s leadership and responsible officials.
Another significant achievement in governance has been the introduction of a new model of state-society and leader-citizen relations, initiated by President Mirziyoyev. The aim is to bring public officials closer to the people, ensure direct engagement, and adopt decisions rooted in a deep understanding of local needs.
Essentially, under President Mirziyoyev’s leadership, the very philosophy of public administration has changed. The state is no longer viewed as the central entity with citizens as mere instruments for implementing policy. Instead, a people-centered approach has taken root.
Efforts to implement modern approaches in human resource management began with institutional reforms. On October 3, 2019, the Agency for the Development of Public Service under the President of the Republic of Uzbekistan was established. The agency was mandated to implement a unified state policy on human resource management and development across public institutions. It was tasked with forming a professional civil service corps, introducing innovative HR practices, and improving both the quantity and quality of public sector personnel.
The adoption of the Law “On Civil Service” on August 8, 2022, provided a legal framework to address many existing challenges. Around 160 regulatory and legal documents concerning HR policy were issued. A performance evaluation system for civil servants was introduced, and open competition became the standard method for filling vacancies. A talent pool for high-level leadership positions was also developed.
A new structure – the “Mahalla Seven” – was created to strengthen cooperation between the state and society. This body focuses on early identification of local issues, preventative measures, and direct engagement with communities.
To make the civil service more results-oriented, the number of executive authorities and administrative staff was reduced by 30%. Nearly 30 types of licenses and permits were abolished, and over 70 public services were simplified. More than 60 types of documents are no longer required by state institutions. Over 4 million users have accessed the “e-government” system, which provides access to more than 130 government information resources. Nearly 350 types of services are now available online through the Unified Portal of Interactive Public Services. From January 1, 2023, the number of independent executive bodies was reduced from 61 to 28, and ministries from 25 to 21.
Crucially, Uzbekistan remains committed to continuing these reforms.
In short, hosting the UN Public Service Forum in the ancient, historic city of Samarkand marks a major step for Uzbekistan in modernizing its public service system, advancing digital transformation, and strengthening international cooperation. We are honored to support and participate in this pivotal event.
Most importantly, such international forums contribute not only to the development of effective public services but also to elevating the status of civil servants who work with high responsibility, loyalty, and dedication.
