ISLAMABAD ( WNAM REPORT): : Pakistan’s leading digital microfinance bank, Mobilink Bank, announced a strategic partnership with Mercurial Minds (M.M.), a leading provider of intelligent automation solutions. This collaboration marks a significant milestone in Mobilink Bank’s journey towards digital transformation, as the Bank strives to enhance operational efficiency, improve customer experiences, and solidify its position as a leader in the microfinance sector.
Mobilink Bank is part of the VEON group, a global digital operator that provides converged connectivity and digital services to nearly 160 million customers in six dynamic markets that are home to 7% of the world’s population.
M.M.’s cutting-edge automation solutions will be deployed across Mobilink Bank’s operations to streamline key processes, reduce manual workload, and enhance accuracy and productivity. By automating repetitive tasks, Mobilink Bank will free up valuable resources to focus on strategic initiatives and deliver premium service to its customers. This partnership aligns with both organizations’ shared commitment to innovation and excellence.
“Our partnership with M.M. converges perfectly with our vision of delivering transformative digital and financial solutions for our valued customers by leveraging cutting-edge technology to improve efficiency and enhance controls,” said Adil Ali Abbasi, Chief Financial Officer of Mobilink Bank. “The Bank is confident that this strategic move will enhance its operational agility and strengthen its commitment to providing customers and partners with the highest service standards.”
The implementation of Intelligent Robotic Process Automation (RPA) will enable Mobilink Bank to automate repetitive tasks, streamline complex processes, and optimize workflows across the organization. By harnessing advanced automation technology, the Bank is set to revolutionize its operational landscape, delivering tangible improvements in both process effectiveness and the control environment, which are critical to the banking sector’s success.
Safwan Khalid, CEO M.M., expressed his enthusiasm for the partnership, stating, “We are delighted to support Mobilink Bank with our intelligent automation solutions. Our solutions will transform the Bank’s operations by reducing labor-intensive tasks, enabling the Bank to operate more efficiently and elevating the quality of service provided to their clients.”
