WNAM REPORT: A live e-Katcheri was held today at the BISP Headquarters in Islamabad under the chairpersonship of Senator Rubina Khalid, Chairperson, Benazir Income Support Program. The primary objectives of the live session were to know public concerns directly, to understand issues faced by beneficiaries, and ensure timely and effective resolution of complaints.
While addressing participants during the live e-Katcheri, Senator Rubina Khalid announced a significant enhancement in financial assistance being provided under BISP in view of the upcoming holy month of Ramadan. She stated that Ramadan is a month of blessings, patience, and compassion, and in line with this spirit, BISP is extending maximum possible relief to deserving families.
The Chairperson announced that the quarterly installment of the Benazir Kafalat Programme has been increased by Rs. 1,000, raising the amount from Rs. 13,500 to Rs. 14,500. She further informed that stipends under the Benazir Nashonuma Programme and Benazir Educational Scholarships both have also been increased by Rs. 500 to further support maternal nutrition and children’s education.
Senator Rubina Khalid urged deserving women to ensure they receive their full entitlement and categorically warned against accepting any deductions, emphasizing that the stipend is their lawful right. She made it clear that any attempt at unjust deduction or malpractice would initiate strict action by BISP.
Encouraging beneficiaries, she advised women to be courageous and confident like Shaheed Mohtarma Benazir Bhutto, raise their voice against injustice, and remember Bibi Shaheed in their prayers during the blessed month of Ramadan. She reaffirmed that no compromise would be made on the rights of BISP beneficiaries. In case of any complaint, beneficiaries were advised to contact the BISP helpline at 0800-26477 or visit the nearest BISP office.
Issuing instructions regarding digital wallets, the Chairperson advised women who have not yet obtained a free SIM to immediately approach their nearest BISP office and ensure the safety of their SIM, as it serves as their digital wallet.
During the one-hour live e-Katcheri session, 31 callers from across the country contacted the Chairperson directly and raised their concerns. Director Generals and relevant BISP officers were also present to facilitate prompt resolution of the complaints received.
Most of the issues highlighted during the session related to re-survey, biometric verification, program enrollment, and disbursement of stipends. The Chairperson listened attentively to all complaints and issued clear directives to concerned authorities, emphasizing that negligence in addressing public grievances would not be tolerated and that all issues must be resolved within the stipulated timeframe.
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