WNAM REPORT: The Ministry of Human Resources and Social Development has begun implementing its operational plan for the Hajj season through a set of regulatory, supervisory, and social initiatives aimed at improving services for pilgrims and enhancing their experience in the holy sites.
Ismail bin Saeed Al-Ghamdi, assistant minister of human resources and social development for shared services and chairman of the ministry’s executive committee for the Hajj season, said the ministry carried out early preparations through a plan focused on field readiness, the use of modern technologies, and improving the efficiency of national staff to ensure quality services for pilgrims.
Al-Ghamdi said the plan aims to ensure compliance with labor market laws during the season by intensifying inspections in Makkah, Madinah, and the holy sites, monitoring compliance with regulations, and overseeing seasonal work controls to help organize the work environment and improve services.
The ministry has received requests through the Ajeer platform to employ seasonal workers, linking job seekers with establishments serving pilgrims to meet demand and improve operational efficiency, Al-Ghamdi added.
For digital services, the ministry has provided support through its unified application, including sign language translation, visual assistance, spatial guidance, and channels for reporting violations and emergencies, to improve accessibility, especially for the elderly and persons with disabilities.
As for volunteer work, social development centers have launched initiatives such as Anwart to provide guidance and support services for pilgrims, particularly the elderly and persons with disabilities, promoting volunteerism during the season.
Childcare centers in Makkah and Madinah have also prepared to receive children of pilgrims and workers, offering a safe environment under qualified supervision to help parents perform their rituals with ease, Al-Ghamdi said.
On awareness, the ministry has launched multilingual campaigns in cooperation with relevant entities to raise awareness about the risks of begging during Hajj, promote official donation channels, and encourage reporting violations.
These efforts reflect the ministry’s commitment to improving services during Hajj through institutional coordination, improved efficiency, and better service delivery, in line with Saudi Vision 2030 goals to facilitate pilgrims’ experience in a safe and organized environment.
